If you’re coming from RB2B
RB2B calls this the Identified Visitors feed. The Squid ID list covers the same job and adds a few things the feed does not.| RB2B | Squid ID | |
|---|---|---|
| One row per person | Per visit/event | Deduplicated per person across cookies and sessions |
| Live presence | No | Green dot when the person is active on your site right now |
| Mark viewed / hide | Limited | Per-row viewed state and hide, shared across the team |
| Filters | Basic | All, Online, Today, This week, Unviewed, plus saved filters |
Why this matters. Deduplicating by person means your counts reflect humans, not sessions, so the list and the billing line up with the people you actually saw.
What a row shows
The Person column shows the visitor’s avatar, name, job title, company, and location. Alongside the name you may see:- A green dot, tooltip “Online now — currently active on your site”, when the person is live on your site.
- A “Returning” badge when we’ve identified them in an earlier session.
- A flame (hot) badge when they match one or more of your ICPs or hit your high-intent pages. The tooltip lists which ICPs and how many high-intent pages.
- A “×N” visit count, tooltip “Returned N times”.
- A “Welcome” badge when the match was paid for with a welcome credit. Welcome-credit matches can’t be flagged. See Paid vs bonus credits.
Filters and search
The tabs across the top narrow the list:- All shows every identified visitor.
- Online shows people active on your site right now.
- Today and This week bound by last-seen time, in your local timezone.
- Unviewed shows people no one on your team has opened yet.
The Online tab and the green dot read live presence. If someone is online but doesn’t match your active filters, the empty state tells you so and points you to Settings, Filters.
Working the queue
Open a person to mark them viewed
Opening a profile marks it viewed for you, so the Unviewed tab clears as you work through it. Viewed state is per teammate.
Mark everything viewed
On the Unviewed tab, “Mark all as viewed” clears the whole queue at once. This affects the shared seen state for your account.
