Auto-reload keeps matching from pausing. You set a threshold and a top-up amount. When your paid balance drops to or below the threshold, Squid ID charges your saved card off-session for the top-up amount and credits the paid bucket.
Auto-reload watches the paid bucket only. Bonus credits are free credit and are never topped up.
Before you start
- A card on file. Add one under Settings → Billing before enabling auto-reload.
- A top-up amount of at least $5 (the top-up minimum).
Set it up
Turn it on and set your numbers
Enable the toggle, then set “When credit balance goes below” (the threshold, watched against your paid balance) and “Add this amount” (the top-up, minimum $5).
Save
Save changes. If your balance is already at or below the threshold, the first charge happens immediately.
Each top-up is charged as a Stripe invoice, so you get a PDF invoice and a receipt email. The credit lands once the charge confirms.
When a charge fails
If the card is declined or needs extra authentication that cannot complete off-session, the reload fails and a card-issue banner appears in the dashboard, along with a dunning email. Fix the card under payment methods and the next charge clears the banner.
Pausing or canceling your account turns auto-reload off. Re-enable it after you reactivate.
