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After you install the snippet, the dashboard tells you whether your site is actually talking to Squid ID. You don’t have to push a test event by hand. The first real page view confirms it.

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What you’ll see

The website’s connection status starts at Waiting for the first ping from your site. When the first page view reaches Squid ID, it flips to Live and pinging. This happens in realtime: the SDK’s first ping pushes the connected state straight to the dashboard, so the status updates the moment your site loads with the snippet in place.
If you already loaded a page with the snippet before opening this view, use the Refresh button to re-check the connection state once.

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Steps

1

Load a page on your site

Open any page that includes the snippet in a normal browser tab. That page view is the ping.
2

Watch the status

The connection status flips to Live and pinging in realtime. If the dashboard was already open, no reload is needed.
3

If it doesn't flip, press Refresh

Use Refresh for a one-time re-check in case the realtime push was missed.

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If it doesn’t connect within a few minutes

1

Confirm the snippet is on the page

View source on a live page and check that the snippet is present in the <head> with your real SDK key, not the YOUR_SDK_KEY placeholder.
2

Confirm you published

With a tag manager or hosted platform, the change has to be published, not just saved in a draft. Re-publish if you’re unsure.
3

Check for blockers

Ad or script blockers in your own browser can stop the SDK from loading. Try a clean browser or profile.
4

Generate a real page view

The status only confirms after an actual page view. Open a live page in a fresh tab.
If the status still won’t flip after the snippet is confirmed live and published, see Troubleshooting or contact support@asksquid.ai.

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Next steps